Shipping

Processing Time

All orders are processed and shipped within 1-3 business days. Our shipping days are Monday, Wednesday, and Friday, excluding public holidays. Orders received on shipping days will be dispatched the next shipping day.

 

Shipping Method

We ship all orders from Sydney, NSW, using Australia Post. During checkout, you will have the option to choose from the available shipping methods, including standard and express post.

 

Domestic Shipping

Standard Shipping: Please allow 2-6 business days for delivery, depending on your location within Australia.

Express Shipping: For those requiring quicker delivery, express shipping options are available at an additional cost, typically delivering within 1-3 business days.

International Shipping

We offer international shipping to select countries. Shipping times vary based on destination and local customs processing. Typically, international shipments take 10-20 business days. Please note that international customers are responsible for any customs fees, taxes, or duties incurred.

 

Tracking Your Order

Once your order is dispatched, you will receive an email notification with a tracking number provided by Australia Post. You can use this number to track the progress of your shipment on the Australia Post website.

 

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method selected. The final shipping cost will be displayed at checkout before completing your purchase.

 

Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or refund depending on the situation and in accordance with our Refund Policy.

 

Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please contact us here.